New Handy 2 Pro battery issues

So I received an Handy 2 Pro today for an insanely good price (208€). I thought this had to be a scam, but it actually seems legit and the packaging was sealed with a plastic wrap and hygiene seal.
Manufacturing date is 2026-01-24. Firmware was updated to 4.2.2.
Model number 4, variant 0, battery driver H2 (2).

Now there´s some strange behaviour and I´m not sure if this is normal or whether the device is faulty:

  • When it arrived the battery was at 0 percent, but it turned on and moved. Charged it for a few hours with a 65 W PD charger but the device info in the app never said charging complete.
  • There seems to be no charging indicator whatsoever when plugging it in. It only briefly shows the battery percentage when turning it off (not when unplugging).
  • When charging “Power Good” in device info sometimes rapidly changes from true to false.
  • When unplugging it at 100% (charging still says incomplete) and 17,2 V battery voltage, the percentage immediately jumps to 92% and 16 V.
  • Right after I unplugged it, I turned it to max speed without load and the percentage increased incrementally to 100% and the voltage to 16,3 V.
  • After around 1h of light to medium usage under load the battery percentage still says 100% while the voltage remains at 16,3 V.

All this looks like the battery isn´t calibrated at all, so maybe it will sort itself out with time.
Did anyone have a similar experience and can offer some insights?
Maybe @handyAlexander can help.

Thanks

I received my handy 2 pro today as well and seem to be experiencing the exact same behavior. Mine would not charge at all before I plugged into a 65W PD charger, instead showing error LED blinking corresponding to “overheated battery” (straight out the box). Now it’s been charging for a while and seems overall ok, but the app shows the same info yours is. I can’t yet confirm the 100% behavior, but it did stop charging at one point, with display showing “error” over a battery icon. Hope it is a software glitch.

Where is this deal if you dont mind?

People sell used (or sometimes unused but second hand) devices on the forum, in case you didn’t know:
https://discuss.eroscripts.com/search?q=handy%202%20pro%20%23general%3Asales

The issue with this route is warranty.

I’ve had tons of issues with the Handy 2 Pro. I’m on my 3rd. Got replaced through warranty. And now the Handy 2 Pro says the charging source is too slow and only charges at ~4V compared the suggested 20V. Using numerous kinds of chargers and cables and no fix. Even tried using the fast charger for sale by them.

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Yeah i see that a lot, guess i will just stick with my Handy 1 for now.

Good news everyone.
After maybe 1h of additional use the battery went down to 84 % and 15,8 V.
It is also taking a charge. I will deplete the battery and hopefully it was just a calibration issue all along.
At this pace this will probably take another week or so.

I have tried the Quest 3 18 W charger and it charges with 7 V and 14 W.
With a proper USB PD charger it´s 17 V and 34 W.