The Handy1 needs help

Hello everyone, I have a problem with my Handy 1. I can’t connect the Handy 1. HereSphere doesn’t see the Handy 1. I turn on BT mode, the blue light comes on, I scan in HereSphere, but nothing happens. It also works in Wi-Fi mode. It connects to X-Toys. Maybe I’m doing something wrong. I also have a Keon, it connects to HereSphere instantly and there are no problems. Please help.
And I forgot to say that I connect it directly to Quest 3.

Did you enter the handy’s key into heresphere?

the key in the water, but what with the key and without it, the same

You have to download the app and connect your device to your phone

once you follow the steps on the app you will get your key

giphy

I entered the key, downloaded the app, but both with and without the key, it’s the same

Did you setup the handy to connect to your wifi?
https://www.thehandy.com/new-to-handy/?srsltid=AfmBOorhtH-Rp0qHbiEvb8-3ilL3QM_rXSR3fXPhvFAQgMG_iSRmDEmV

Yes, I connected it to my network, but it doesn’t update. The download starts, then this message appears.

Contact handy support

https://new.handyfeeling.com/ go here this will let you update it

Объсните пожалуйста порядок действий, в каком режиме подключатся?

I don’t speak Russian I forgot I can use translate I need to sleep

You press the bottom most button and hold it for like 1 second the light will change to pink and that is WiFi mode

  1. As others suggested, contact Handy support and they can walk you through updating to the latest firmware.
  2. Note that HereSphere does NOT support Handy’s Bluetooth mode - only wifi.

Does anyone know how to downgrade from firmware 3 to firmware 2, or reset the device?

Firmware 2 is completely out of support I’m not sure that’s possible.

Use the website to downgrade to any 3 version

Hey everyone, Moscow has decided to stop harassing Russians and blocked access to the Handy update. I had to update via a VPN hotspot, otherwise even support couldn’t figure out why Handy wasn’t updating.