My handy 2 pro broke after one month of infrequent use. When I plug it in to charge it, it detects the charger, but it shows a charger fault and will not charge. I’ve tried multiple different chargers and nothing seems to work. I’m getting this crazy error screen on the display with it too.
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let the handy team know in their support on patreon best bet for you is to do what I did which is to open the thing up cut the battery out take the lead wires and connect them to a usb-c to dc connector and now i’m able to use the device wired while making sure to set the power of the usb -c to dc cable to 15 volts
Mine just broke too, going to try one of the 6 pin versions of this guy. It should plug right into the main board. I’ll update when I do.
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idk if that’ll work i didn’t see anywhere you can plug that in on the board i just made my device wired that worked easiest. they also sent me a replacement so now i have a wired device and a new one basically so its not too bad
Should plug in here, replacing the original usb board and cable that went from the usb board to the main board.
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oh i see i didn’t realize it cuz i wasn’t able to open the thing all the way was only able to open it part way
Most I managed to do was unscrew it and open it but I couldn’t figure out how to disassemble the mounts that held it together still so I just cut the battery out connected it to DC and now I have a handy that’s wired only but it’s attached to a mount anyways so it’s fine the replacement they sent me I’ve literally not even opened it’s still brand new lmfao
That makes sense it’s a little tough to separate the two sides, maybe I’ll suggest to the handy team to replace their current board mounted USB port with something like this though, it should be a lot more stable with less points of failure as well.
I’d rather them change it to a DC port and add a DC to USB c adapter it would be better. But I do prefer USB c
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I got my handy 2 not to long ago and its already not holding a charge. Currently working with support now. Reading this topic makes me glad to see I’m not the only one.
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once again my advice is contact support they’ll send you a replacement and then you can make the device wired if you do what i did or fix the port by replacing it if you do what another person said
Same happened to me. Not holding charge. Got asked to do several things by OhDoki, including sending them videos. Still waiting on them to respond to the last diagnostics I sent. Over two weeks and counting.
strange, they responded to me quickly but maybe its cuz i made this post, my port completely broke off basically and i took photos of it to show them
Did you end up just changing out the usb port on yours or did you bypass the battery and turn it into a wired device? How did you turn the original usb being 6 pin to the 2 pin on the usb port you swapped into it?
Are you still using the original USB port on the device? Or are you bypassing that, and the new power cord is supplying power to where the battery originally plugs into the board? I got the same cord w/ adapters that you originally linked. I’m not too technical with things like this, so I want to know I’m doing this right. I am being sent a new handy, but It’s going to be weeks before I get it.
i received the handy 2 almost 2 weeks ago and tried to charge it with various chargers including a 65W hp laptop charger; it was never clear if the thing was charging or not; updating to a new firmware gave an error, after some rollback it said it was at the latest firmware; after using the device once, it turned itself off the second time, both times with the 65 watt adapter plugged in; it just doesn’t seem to charge anything; showing device error gave an error, reverting to factory settings gave an error, damaging the body to find some hidden button would be ridiculous to do for a newly bought malfunctioning product; the battery is at 0% now;
i mailed support including all info and a couple of screenshots of the app errors on 22 march and got a standard mail with a bunch of questions and instructions on 25 march, a lot of which i had supplied in my starting mail already, and a bunch of the suggested actions are not possible with a 0% battery; so i don’t think they read my mail and i see their mail only as stalling; another way to stall things is their question to try to charge the device for at least 12 hours; why not make it a week lol;
we’re five days later, and 9 days after my initial mail; i’m not pleased with this lamentable support; i bet there must be A LOT of problems with these devices;
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I have a similar issue with my replacement Handy 2 Pro after the charging port broke off on my initial kickstarter one. I was only able to charge it once when I got it and now it takes no charge whatsoever. Can you use it when the charging cable is in? That works for me. I also followed all those steps they asked you to do, factory reset, mcu reset, share diagnostics, charge for 12 hours etc. I just got an answer to my email where they asked for my shipping address. You could always send them an email asking for an update.
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yep they are delaying and not responding on purpose. Other customers are reporting being told they are on a waiting list for replacements. Massive quality control failure here and only becoming apparent as the Pro users need to charge for the first time. OhDoki are terrible support, they always need chaser emails for updates and barely tell the customer anything.
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i’m bypassing it by cuttin off the battery wires from the battery and connecting the wires to a usb-c to DC connector that lets you change voltage and using 15 volts i even connected an adapter on the end to quickly connect/ disconnect the device from my dc power