Yes, videos are the easiest way for us to debug and try to figure out the error source.
This is quite invasive for this type of product imo. If hundreds of dollars have been spent, the end-user doesnt want to be sharing videos of a toy with the support team - as though they do not believe the customer! It very much looks like there has been a quality control issue in production here.
That is fair feedback, and I understand why you feel that way.
Videos can make troubleshooting much easier on our side, but that does not mean they are a good experience for everyone, and we should keep that in mind. I will raise it with the support team.
We have shipped tens of thousands of devices in recent months, with a failure rate of only a few percent, which is acceptable for early batches. Still, we are continuously reviewing cases to identify what we can improve. Hardware changes take time, but the feedback is valuable and part of how we improve future batches.
For what it is worth I have had other companies request videos for everything from faulty game cartridges to a broken computer chair costing more than the Handy in recent months. This is just the way companies handle troubleshooting these days it seems.
I agree that adult products can be sensitive - but itâs not as if theyâre asking you for video of you using the product either.
I agree. While it may seem invasive, they do need to see if you can repeat the fault.
If you need to keep it private, anyone can easily send a video and then delete the file from their phone or computer (if you use a web cam).
I had to send a video to Ohdoki and multiple other companies (3D printer manufacturers for example). IMO, it sure beats having to ship them the product for testing/repairs, but, in fairness to other peopleâs privacy, I guess a shipping option should be at least one method of getting support.
Overlock mode is not only for speed. It also allows the Handy 2 Pro to go much slower, allowing slower and detailed scripts to feel better. With that, details that otherwise couldnât have been played, can be played. The speed is nice, but the minimum speed is a setting many overlook and underestimate.
So where do I get the extended adapter? I only see a âlong sleeve holderâ on the Handy website and the straps seems the same as the default straps so itâs not long enough for an onahole of the same size as Gokusai.
edit: nvm I found the extender too. Both are 25-29$ each. I can not agree with that pricing for the extender adapter and long sleeve holder.
And straps are not included for the long sleeve holderâŚ
This Friday I received the Pro I ordered on the website last October. I had to come back to this post for help. The price of the extender and Long Sleeve Holder is really too high, and even with a 30% off now, it still doesnât cover the shipping cost. I am very sure that these two components are very useful to me, but it really feels unpleasant, like buying an iPhone and then having to pay extra for the charging cable.
You are almost forced to buy the extender because all the adapters sits too close to the H2.
They did release the fleshlight adapter for 60$ on kickstarter which is a insane price for an adapter. The fleshlight adapter sits too close to the H2. The sleeves will rub against the H2 causing damage to the sleeves and put more strain on the motor. So you need to get the extender as well for 25$ or you can not use the fleshlight adapter. That is 85$+shipping costs.
Now to the fun part, when they change the tolerance for the clickons to make it easier to attach and remove the adapters they did not update the fleshlight adapter with the new tolerance. The extender does not work with the fleshlight adapter that they sent to kickstarter backers. The 60$ adapter is unusable unless you want to damage your sleeves and put more strain on the motor.
I agree that itâs a very steep price, but everything produced in small quantities tend to become quite expensive due to all the costs associated with development and setting up a production. Those cost must be carried by sold units, not just the material and production cost. If they produce too many then you get captial bound in inventory, which isnât good for a small company.
That is true, I was willing to pay that price when I backed the product.
I think I am just extra salty that I got an adapter for 60$ that is unusable. I then ordered the extender for 25$+12$ shipping to fix the problem just to realize that the adapters are not compatible.
Ohdoki have not made any announcement about the change after they released the new adapters. Infact they did the opposite for months and said that the extender would work with all adapters including the fleshlight adapter. On the store page it still says âDesigned to extend any ClickOn accessory.â
I had no idea, that sucks.The unfortunate downside of buying on the internet and not old fashioned way in a store where you can get see the real product before buying.
Are you sure you are talking about the fleshlight adapter? Because the fleshlight adapter I got is all hard plastic and covers the entire fleshlight sleeve, therefore it never makes any contact with the H2.
The adapter has issues IMO, but it requiring the extender is not one of them.
Now tons of their sleeves do in fact rub against the H2 without the extender, but not the fleshlight adapter from my experience, and it really shouldnât given itâs hard plastic.
The extender adapter solves most of the issues with regular sleeves, although frankly still think it would have been better to just make an attachment that has an extension above so that it creates a âbarrierâ between the sleeve and the handy, similar to how their double strap does it, had modified a 3d printed model and printed one and it worked just fine for the purpose, and I would imagine it is also better for the life of the handy since there is less leverage working on the mechanism.
That being said early units (Early Bird here) are at least from my experience of just 1 unit, a bit of terrible reliability wise.
Anyway glad to hear that they no longer void warranty with overclocking, thanks for sharing that, my Handy 2 Pro from the early bird batch had quite a few issues, and I simply never activated the warranty because none of them stopped the device from working and didnât want to get a replacement where I couldnât use what is IMO the main benefit of the Pro unit, without voiding the warranty on a device that based on my Early Bird experience isnât there yet reliability wise.
The start/entrance of the sleeve is not covered by the case. During use, for me this part will always push out a bit to the sides of the case. The adapter already sits very close to the H2 and when the sleeve pushes out a few centimeters it will make the sleeve rub against the H2.
Oh, ok yeah I see, canât say I have noticed that being an issue with the sleeves I use, but can definitely see it as being a potential issue especially on sleeves that have more material at the entrance (or placed âsidewaysâ), or users who are girthier since that would displace the silicone more.
Also since I hadnât use it with the extender, had completely failed to notice that the extender doesnât work with the fleshlight adapter, knew it didnât work with the original core holder since they warned about it and sent a new one, but since I only tested it with the Long Sleeve holder (double strap) and it works on that one, I completely failed to realize that.
They should have mentioned it with the kickstarter update, unless they did and I failed to notice it.
Funny enough the extender that I 3d printed before works just fine with it.
As a side note, itâs obvious that they are getting a crash course in adhesive strength, because even now testing to see if the Fleshlight adapter fitted the extender, the magnet of the fleshlight adapter came off lol.
At this point all of the magnets of all of the pieces they have for the handy 2 pro (have them all) have come off, with the exception of the extender, which I assume hasnât come off because it is 2 magnets back to back so the forces on it probably keep them in place enough that itâs the magnets of the other parts that come off.