Help After New “Update”

Help
1

So I tried to use my Handy tonight. Opened up the Handyverse app, saw that it was being discontinued and that a new app was being used instead. Downloaded it, and had to run a configuration- I thought it was a bit weird, but whatever. The process gets until the end, then says something along the lines of “can’t proceed from FW3” or something similar.

Now if I try to connect my Handy to the app, I get this message. Any ideas on how to fix this, if it’s fixable?

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Edit: Should probably also mention that UID was set to NOTSET after the first incident, and I’ve been troubleshooting this for the past hour or so. No luck.

I’m also an idiot and forgot to write down my key the last time I had to change it, so I don’t have it and can’t connect to change it.

2

@handyAlexander
Does the old app not force FW3 user to FW4 before using the new app?

3

The new app encourages you to update to FW4, but it does not force you. old.handyfeeling.com is set to recommend FW 3.2.3 and to prompt an update when the version is not equal to that version.

4

So, update on the situation: it still isn’t working. Been trying to work on it when I had the time, but even after updating the Onboarding app, I still can’t get it to connect to theHandy. These two screenshots are all I get every time I try to connect:

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I’d really like to have my Handy working again, so if you know anything to fix this, I’d appreciate it.

5

It might be a Bluetooth cache issue. Can you try to restart your phone?

6

Tried it, same result.