SR6 not moving

Help
1

Bought the SR6 all the way and when I plug it in, I can hear it running but there’s no movement. The arms don’t home and they’re not locked in place so I can still manually move it. Intiface and MOSA detects it but there’s no movement. Anyone know why?

UPDATE: I tried to flash it but I keep getting the error

Connecting…An error occurred while uploading the sketch
.

A fatal error occurred: Failed to connect to ESP32: No serial data received.

2

Did you contact the seller?

3

I did, currently waiting on a response but I thought I would ask on here as well in case someone else has encountered a similar issue.

4

Yeah, best to wait for a response from the builder. They may have a quick answer vs. trying advice that may make it worse/harder to recover.