My handy arrive on friday and it just makes a whining noise from the motor but it doesnt move at all. Im assuming someone else has had the same issue. I want to try and fix it at home as returning it means sending back to another country and i threw out the box the day i got it. Both the Lovehoney and Thehandy websites use useless AI bots.
Is there a way of opening them up?
Get a refund email the company
Have you tried asking for help on their Discord server? There’s a channel there just for support.
There are instuctions on their webite FAQ page - but it would invalidate your warantee, and there if no guarantee that you will be able to fix what is broken. Email them - they are a friendly bunch - I’m sure they will help.
Email contact@thehandy.com
Tell them the order number and explain the problem. They’re friendly and very good about getting you a replacement if there’s an issue.
Lovehoney should refund or replace etc but you msy be able to fix using a 2mm hex key - adjusting the motor spindle to the connector part. You can see them through the slider slot.
Troubleshooting Rainbow or Red and White LED | Ohdoki Help Center Troubleshooting Rainbow or Red and White LED | Ohdoki Help Center
This might help.
But yeah, you should follow up with Lovehoney…then contact@thehandy.com (though they might be a bit busy as the moment with h2).
Good luck