My handy arrive on friday and it just makes a whining noise from the motor but it doesnt move at all. Im assuming someone else has had the same issue. I want to try and fix it at home as returning it means sending back to another country and i threw out the box the day i got it. Both the Lovehoney and Thehandy websites use useless AI bots.
There are instuctions on their webite FAQ page - but it would invalidate your warantee, and there if no guarantee that you will be able to fix what is broken. Email them - they are a friendly bunch - I’m sure they will help.
Lovehoney should refund or replace etc but you msy be able to fix using a 2mm hex key - adjusting the motor spindle to the connector part. You can see them through the slider slot.