Emergency Update
We would like to bring to your attention an issue caused by a Windows update that took place 72 hours ago. The new Windows environment has had an impact on our AI analysis and we would like to inform you that there is a possibility that our AI may not be able to process some of local files properly in the recently updated Windows environment. SyncPlayer may encounter an “internal error” when performing video analysis on certain updated computers.
Our team is working on an urgent targeted update to syncplayer, and we strongly recommend that you upgrade your syncplayer next week!
In the meantime, if you are experiencing any difficulties or have any specific questions about using our AI for local files in an updated Windows environment, please feel free to contact our support team via Discord.V&T - Syncbot Server
Please use SyncBrowser or SyncFree for your needs while we resolve the issue. Thank you for your patience and understanding.
Detailed Information
Windows 11 version KB5033375
Windows 10 version KB5033372
