Handy 2 refusing to charge

Help
1

So I literally just got the device not more than 2 months ago, and it randomly stopped charging. Anyone else run into this?

(I have also tried using it on the charger, but it either turns off right away or shows lights but doesn’t move when scripts are played)

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2

I’m having a similar issue. Even if I plug it in and look at the device info in the app, it says charger connected: false. It also takes a lot longer to actually boot up now too.

The matrix led screen doesn’t work at all any more and while it connects to the servers just fine, no scripts play nor can I control it via the buttons.

I’ve also noticed that if I go on to the HandyOnboarding app, go to the slider setting, I can’t calibrate it since it says my stroke is -1.34mm.

I’ve contacted their support but haven’t heard back from them yet.

3

I had this and ended up getting a replacement under warranty. They made me go back and forth with images and videos a bunch to prove it didn’t work.

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4

I recently posted about this in the Handy 2 review thread. My Handy 2 pro just wont charge no matter what charger I try. Its a real pain having back and forth with OhDoki asking for videos etc when it is clear there is a manufacturing / quality control problem.

If I have a defective item on Amazon I am not expected to back and forth with support with videos as though I am doing something wrong. “Blame the customer first” is terrible customer service and even worse considering it is a sex toy requiring discretion. The whole situation is appalling.

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5

Im still engaged with OhDoki support with this. Video & stats sent - now they want factory reset + 12 hour charge and then stats all over again. It is blatantly obvious some duds have slipped by quality control here. Instead of owning it we are being led a merry dance - maybe to delay as there is a bigger issue.

6

The weird thing is that I notice the device has to be on in order to be charged. As soon as I got it 2 days ago I thought it was charging when it was off.

charge

It could be i need a better cable. Hopefully my handy 2 pro works wirelessly for a while otherwise im soldering an a/c adapter and taking out the battery. When the handy 2 pro charges it gives a false led readout. The only time it shows the correct percentage is when I turn the device off.

7

Why Your The Handy 2 Needs the Right USB-C Charger (And How to Pick One) | Handy

https://share.google/MKi6A63R3hKnSZhuR

Just signposting to this if it can help
:saluting_face:

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8

chunky
chunky988×574 197 KB
I got this charger for the Handy 2 pro’s battery. I’m gonna treat it like a beefy laptop rather than a smartphone. I have a 140 w charger but not enough amps i assume.

9

I’m experiencing a similar problem. My Handy 2 Pro won’t charge, but if it’s plugged in it will maintain battery percentage during use.
Or at least it did, now that it hit 0% it won’t turn on anymore…

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10

Still waiting for a replacement now. Apparently there is a queue. @handyAlexander says it is a low failure percentage - I think that isn’t true.

11

The failure rate is not zero, but it is still low.

We have shipped around 30,000 Handy 2 units in a short period of time, so even a low failure percentage still results in a noticeable number of cases. At the same time, customer support has been slower than usual due to Easter, a high volume of shipping and delivery questions, and many support cases related to USB-C PD. That has unfortunately created a queue for replacements.

Sorry for the wait.