Handy firmware version 4 rolling out

API v3 will only support FW4. Here is the docs for the new API: Your connected workspace for wiki, docs & projects | Notion
Local server support is on the road map but not a priority. Our first mission is to create a smooth user experience (including uptime) and a simple and rich developer experience. Remember that we are a small player in this industry. We have to pick our battles carefully. Even the limited BT support we have today causes confusion and costs in customer support.
This forum seems to think we are a much bigger company than we are. We have 2 SW developers (including me). In comparison, Lovense has 500+ employees.
But I hear you, and we should do whatever we can to empower cool apps.

@personainterest :
Yes, here is a support page dedicated to FW4: What's new in Firmware 4? | Ohdoki Help Center

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Handy FW 3.2.3+c1ddbc7e

I disliked that the FW4 ignores points it can’t reach, while FW3 goes as far as it can for the point, so I wanted to keep FW3 for now.

Okay, did the calibration and the upper limit was set to 109 and some instead of 110. After downgrading the issue seems gone. But I’m not sure about that yet. Before there were some situations when it needed some weight in it to show the issue. I currently only use official handy sleeves so it’s not that I put more weight on it than is supported.

Another topic: Why is the handyverse app no longer supported, but only the handy onboarding app for FW4?
When I try to start the handyverse app now it just shows that it’s no longer supported and gives a link to the new onboarding app and the alternative selection to use the old app in a browser. Just yesterday I still could use the old app.
As FW4 is still in beta I think it’s not a good choice to force people out of the FW3 app.

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Have you tried version 4.0.13 of the firmware? Points are no longer skipped as they were in previous versions.

Regarding the Handyverse app: Unfortunately, Google has taken it down. The app was essentially a website wrapper, but the website is still available at old.handyfeeling.com. You can also download the APK if you’d like to use it as an app, or you can access it on iOS. For more information, click here: https://www.reddit.com/r/theHandy/comments/1i26ja5/regarding_handyverses_unavalability_in_android/

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tried FW 4.0.13 with DeoVR on SLR and custom Scripts today and had no issues at all.

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Just FYI, I upgraded to the latest version of FW4 since SLR is updating their system tools.

I experienced a few errors:

–When I dropped out of a PMV hosted on SLR (using the DEO app on a Quest 3), the handy kept moving to the beat (previous funscript was still running), and even when I tried starting other videos, it kept running the prior script.

I tried resetting it by using the power button, but I had to unplug the power cord to get it to recognize scripts again.

–In another video, when I skipped ahead, the script stopped working and I had to unplug the Handy and sync it again to get it to work.

I downgraded to FW3 and it seems to be working again.

What I liked:
I really liked the instant start for scripts. Took me by surprise a couple of times.

Other info:
My handy is about a year or so old.
I didn’t try the FW4 equipped Handy on any other app or computer, just the Quest 3

WOW!!! I’m here on this thread looking for help because that’s EXACTLY what happened to me. Mine starts kind of OK, but after intense sessions (or some scripts that never had issues), it hits the border pretty hard! I tried offsetting it little by little (%) but sometimes it still would hit the damn plastic border :rage:

I’ll try this! Thanks for confirming it did work for you!

Sorry, but actually - just as I suspected in FW3 the issue still came up sometimes, despite the calibration.

I currently just use FW4, but it is kind of disappointing that one can’t downgrade to the “stable” version without issues. If I would read the thread now and not having updated yet this would prevent me from trying out the beta.
Maybe I’ll try to contact the support.

:frowning:

i use script player, latest beta fw 4 version. can confidently say i had all those issues as well, especially the script crashing the handy till replug, has happened to me like atleast 5 times, so its def the fw, didnt happen on priory fw4 versions nor fw3, my handy is about 1.5 years old, and i have reverted back to fw3 twice times in the past if thats at all helpful

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Hi

Thank you for the feedback.
What version did you have when it failed? It will help us debug faster:-)

For me, it was the latest version available on 3/6/2025. It was the first time I updated from 3 to 4.

Hoho! In that case you guys are doing even more amazing job on hardware, software and support. You might lack behind with marketing, but there the sheer difference in amount resources is crucial I guess. Shit, I wonder what 300+ of those 500 do - invent new dildo shapes? :wink:

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Same here with Scriptplayer 1.2.2. But It happens rarely for me and is not really reproducable as far as I can see. It just happens sometimes.
Handy FW 4.0.13+09d7e70a

@juli0r Sadly, running on DeoVR, there were so many bugs (and in such a short trial), I had to downgrade the FW immediately.

I hope it gets fixed. The instant FS load was pretty cool.

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Thanks, appreciate it! :pray:

I’m sorry to hear that you’ve had a bad experience! I think SLR just released a fix that should prevent two scripts from “playing” at the same time. This double script issue was a problem the last few weeks if you had multiple players open simultaneously.
Could you describe your issues in more detail?

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^ from my prior post.

I didn’t have two players open when a script got locked into the Handy. I noticed there was an issue when I paused the video I was watching and the script kept playing.

When I exited the PMV movie, the script still played, and continued playing even after starting another movie which had no onscreen “action” at the time.

The power button didn’t stop the script and I had to unplug the power.

Just a reminder, this was on a Quest 3 and I only tested it with streaming on SLR using the DEO VR player app.

I’ve been back on FW4 for a couple of weeks. The servers seem much more stable lately. The one issue I see regularly - which has been reported by others - is that switching between scripts too quickly causes the Handy to stop responding to commands. I have to unplug it to get things working again.

My cup mount’s threaded screw came out of the plastic housing and I couldn’t get it to stay reliably, so I have to get handy with my Handy for a few days until my replacement mount shows up from TheHandy.com. I sure wish I could have picked one up on Amazon and gotten it in 2 days for free instead of paying $20 for 3 day rush shipping though.

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Thanks for providing more details!

SLR is pushing out an update that should fix this now. SLR has switched to the new HSP mode. Instead of sending the entire script to the device, they are sending over parts of the script at a time. When switching between scripts, you will need to call HSP/SETUP. This is implemented in the latest update.