I don’t know what I’m doing wrong but I don’t have the option Insert Template in my menu.
I created a new message, added myself as recipient, entered a message subject, added the template tag and added the text I wanted in my template in the message body and finally sent the message. After that I created a new topic (tried in different categories), but there is no Insert Template option in the menu.
Same issue as sentinel. There is no option for inserting a template. The “how to link” shows the option and many more options, when clicking on the options button.
For anyone that’s trying to do it, there seems to be a delay between creating the template message and being able to use it. I might be wrong but I think that I saw the template message still in my inbox for a few minutes (while it didn’t work) and then, it disappeared from my inbox and I saw the ‘Insert Template’.
From what I can see, it’s possible to modify the content of the template by modifying it in ‘Inbox\Sent’ of our profile. It’s also possible to remove the ‘template’ tag on the message to make it disappear from the ‘Insert Template’ choices.
I had unintentionally added a category as a list of templates, so it’s taking like a minute to load everything and doesn’t show anything in the meantime.