I purchased a Kiiroo KEON about two weeks ago. I had attempted to purchase it from their site, but got an error telling me that they don’t sell to my state (in my LENGTHY conversations with support after the fact, it turns out this was some sort of error and they were just “out of stock”) - so I ordered it from eBay (new, in box, from a seller that definitely sounded like a retail sex toy shop).
It worked for exactly two days.
Then I contacted support. They confirm via video that the unit is malfunctioning, but because I ordered from eBay (or Amazon) they will not honor their one year warranty.
This is against US law.
You cannot limit warranties based on where the product is sold: Magnuson–Moss Warranty Act - Wikipedia - if you offer a warranty, you offer a warranty.
I’ve informed them that they’re breaking the law and they just basically tell me they don’t care.
I’d HIGHLY avoid anything from Kiiroo where you may need to take advantage of the warranty.
I was really hoping to like it (and to be fair, I really like the Apolonia FeelStroker - it’s way higher quality manufacturing than Fleshlight’s)
(side note: I wish I had discovered this site or The Handy before I had ordered, seems like everyone is on that train and based on the PITA it was to get the Keon to work with the Quest 2 and getting a spare android phone for SLR Interactive - I totally can see why)