Start scanning request failed: error

Hi, since the time intiface moved to intiface central i have been unable to connect my keon to my pc via intiface. Everytime i scan for devices it give me: Start scanning request failed: Error code HRESULT 0x800710DF message: device is not ready to be used. I would greatly appreciate any help you fine people could give me as i have been struggling with this for so many months now and my keon is basicaly useless without intiface.
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