I am not writing this post to complain, just describing my experience so that others do not step on my rake.
It so happens that I live in a country that is at war. In this regard, some international payments remain in question and foreign banks or partners theoretically have the right to refuse me in payments. At the time of starting cooperation with SRL, they went in my favor and paid my commissions on the scripts on their website via Payoneer, then I withdrew the funds to my bank to my foreign currency account as a private entrepreneur. Everything went well for over a year, SRL accepted my invoices signed in the electronic format of Europe (ASiC-E) - within a week after the payment date specified in the invoice usually the money came to Payoneer.
Next in order:
On June 5th I received an email that my invoice was paid, but in the future I have to generate in their system and as a payment system there is only a choice between Paxum or Wire/SWIFT.
On June 7th I alerted SRL employee that I had already been warned about problems with payment via SWIFT. I did not receive a reply.
On August 2nd I generated a new invoice for commission for 3 months (May-July) in their system with payment on 31.08.2024.
On August 30th, I received an email that there was a problem with my payment. Of course, I expectedly saw that they could not pay via SWIFT. Especially considering that according to the legislation of our country I, as a private entrepreneur, must be registered at the place of my registration, even if there are military operations going on there now.
The next day I informed them of the problem, attaching invoices like other invoices I had submitted during the year with the hope that the problem would be resolved quickly.
After 4 days I wrote in Discord to @Kieshi about the letters being ignored, as the person who accompanied me at the start. Although Kieshi no longer deals with financial issues, she pushed and I received a reply the next day that my problem was being looked into. For which Kieshi is thanked very much.
As of today, after 2 weeks after the problem arose - I am being fed with promises of a quick solution, waiting for some kind of verification of Payonner data on which they have already paid 5 times in the last year. There amount is not big, but I counted on it in about September 10th - I had to solve the lack of money by my own efforts. And I won’t be surprised when they don’t pay.
Some negligence of employees, excessive bureaucracy, Scam and disrespect to partners (I considered cooperation with SRL exactly as a partnership) - greatly dropped their dignity in my eyes. And I will no longer publish scripts on SRL. It was a good experience - don’t make my mistakes, colleagues, on the scripts.
P.S. I have applied for removal of all my scripts from SRL, according to the agreement within 20 days they are obliged to fulfill my request. So from about October 1st my scripts will no longer be on SLR - only this forum will remain
P.P.S. Paid an invoice for my work at the beginning of the month, which is automatically created in their system. Even the billing was done faster than usual. At the same time, they could not close access to sprites in time, and managed to earn a couple of bucks from October 1.
Unfortunately this is likely not SLRs fault.
North America has had sanctions against Russia for a while now and it is actively a crime to send money to a sanctioned country.
My employer has bills to pay for hosting services in russia and despite many attempts to pay them, our bank refused to transfer the money due to sanctions.
I am from Ukraine, and Payoneer transfers money to my bank account without problems.
SRL’s fault is that they knew and initially went straight to my satisfaction, as they realized that SWIFT (interbank payment system) can work 50/50 and when they forced me to transfer to it I informed them about it - which was ignored. Moreover, when it already happened - 14 days without any concrete information and help - as for me it is a long time.
In general, I think that the publicity of such an incident should help scriptwriters who cooperate with them to find out for themselves - that in fact, although you bring them money, you are not partners. For SRL it will also be a lesson to reorganize their processes to optimize the financial side of interactions in the future.
Don’t worry, they are aware of it I originally warned them that I would publicize this problem (2 weeks ago) and yesterday I sent them a link to the topic in the mail.
Just follow financial rules. These things are no joke.
If you want to cooperate we can make things work, but it’s two way street. This post is exactly the opposite of making things work.
I have cited several facts and actions that in my opinion are incorrect.
I have not been informed of any other financial rules and they are not described in the agreement.
First of all the post is about some company “SRL” - and I don’t know if you are related to it (I remember the point about press releases).
Secondly, why should I write to you in private? I wrote to those employees of the company with whom I cooperated.
Thirdly - can official inquiries be so ignored that I need to involve public opinion or other people to solve problems. I suspect from your response that this is the case.
I don’t want to delete the topic - I have described the reasons in previous posts.
Posts won’t be deleted, they can be edited to say differently but if it’s too big of an edit or after like 5 minute period of it being posted, this site keeps a log of it. That is unless Staff take action.
I personally feel that you (@flowerstrample) did do what anyone else should have done because if everyone with their own SLR problem then went and bothered @doublevr then to then have finally some resolution, then isn’t something wrong with the company itself? As this situation seems similar to why people dislike asking Youtube for support through the companies channels fails since it always fails while going on Twitter or talking to some higher level employee finally sorts the problem.
Removing posts also shouldn’t happen (But also can’t as per above), instead an update to the first post should be made once the situation starts developing or is finished, not removed making it not possible to see the history of the situation to attempt to not repeat it again.
Why not have a 3 stage complaint system thing of where the final stage ends up with the complaint then getting sent to the higher ups, so you avoid employee’s just dodging/ignoring people? (Which only after that 3rd stage can the company archive the complaint)
I left screenshots of the posts on purpose for some reasons, you can double read the posts:
1 Message: I am following the financial rules that were voiced to me.
And I read it as an accusation. Since I am following the rules the withdrawal will be delayed until probably early November.
There is a certain amount over which I can withdraw, I can only invoice at the end of the month and payment will be made at the beginning of the next. My account is closed tentatively on September 30th, I will be billed for all months since May, in the first days of October, payment will be in early November.
2 Post: Admitting incompetence to your coworkers.
I still can’t get it into my head that some points of contention need to be resolved on a personal relationship, which is what I initially did with @Kieshi. Moreover, perhaps it is a standard practice in the work of the support team to drag out any unfavorable controversial issues?
2 Message: Recommendations for deleting the topic.
Of course he knows better what attitudes and practices they use. So it should be pointed out to me that I should shove my resentment to myself deeper. Instead of trying to smooth things over, our forum neighbor is going for aggravation.
3 Post: I originally read this post as a threat: “If you don’t accept our culture, you and I are out of our way”.
I really don’t want anything to do with people who treat their partners this way.
I guess I don’t want to create a new topic on the forum, and since my question is related to the current one, I’ll ask it here.
SRL allows users to upload their own scripts for use. I have never tried this feature - does it work correctly and are there people who use it. Still a huge amount of videos on their portal, and the usability of streaming can not be ignored.
Do you use the function of using your own scripts on SRL?
yes
no
0voters
Does this feature work for multi-axis scripts? Theoretically, I can translate all my multi-axis scripts into the required format without any problems - but no one asks. Especially the MFP has been able to play this format for a long time.
Need to switch to a single file format for multi-axis scripts?
