Handy2 Replacement #3 Just died overnight

It is insane that I’m even typing this sentence, but this is the 3rd Handy2 Pro I’ve received, and it just up and died overnight. I had noticed a few issues starting to arise over the past week but thought they might just be minor bugs I couldn’t have guessed would lead to the device shitting the bed while I was sleeping.

  • Battery indicator showing only 00 dead even after I know it was fully charged.
  • Motor makes a grinding and clicking noise on the upward motion even after applying the maintenance kit lubricant.
  • Powering on the device, it frequently fails to turn on and instead flashes green, followed by alternating red and orange lights.

That last issue happened on the previous 2 Handy devices I received (OG Kickstarter and replacement for that one)

If you have read any of the few comments on the Handy2 I have left on here, you know I don’t abuse this thing. I don’t make it run demanding scripts constantly; I clean it top to bottom after every use with no harsh chemicals/cleaners; I make sure that nothing gets inside the actual device (bodily fluids or cleaner fluids); and I store it in a safe place where it can’t be damaged from falling over or getting wet or anything like that when not in use.

The Handy2 isn’t the only thing I have had issues with regarding Ohdoki products. Most of the click-on attachments that came with or were ordered separately have all had their magnets come loose from the actual attachments ( 1x The Long Sleeve Holder, 3x The Extender, 4x The Core Sleeve Holder). I think like 1 of the base core sleeve holders I have still has its original glue/magnet in it.

It’s getting to a point where I’m just kind of done and thinking they are just selling faulty products, and I’m at the point where I don’t think I could recommend this specific product to anyone at this point. My original Handy I bought like a year before the 2 launched worked fine, never had any issues, and probably still works fine to this day (haven’t plugged it in since the 2 launched). Funny enough, I emailed Handy CS last night because of the listed issues above. I guess I will have an update for them when they respond.

I’m curious if anyone else has had issues with their newly acquired Handy2/pro or if you were a Kickstarter backer and got a replacement after the whole battery incident, and if you are also having issues.

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I recommend you mod the handy 2 you had before this one if you have it.

open up ur device cut the battery out buy this Amazon.com: FARSENSE USB C to DC Adapter,Barrel PD Trigger Cable(3.3ft) with 10 Connector Tips,USB to DC Power Cable can Switch Voltage by Pressing The Key,Support LED Display Voltage : Electronics

attach the wires to an extention wire put a dc female plug on the end set that thing to 15 volts plug in your device no soldering required now your device will be wired. thats what i did while they sent me a replacement device. can’t fix the bad design they made but to prevent it from breaking in the future you can get a magnetic usb-c plug to prevent it from breaking from the tiniest of movement

I am currently in emails with them over your first 2 issues:

1-Battery indicator showing only 00 dead even after I know it was fully charged.

2-Motor makes a grinding and clicking noise (makes the sound, but going downward, as soon as it comes in contact with any sort of resistance.)

I have also mentioned that my OG strap magnet has come loose so I can’t connect anything to the handy for the past month or so.

They gave me a list of things to do, working on the lost between forest fires, emerg visits and other fun events, when i think of it.

Here is the list:

1-> Share the Order Number related to the device.

(Not sure where to find this… kickstart? Took photo of package.)

2-> Make sure the Handy Onboarding App is on the latest version.

(It is)

3 → Make sure the Handy is on the newest Firmware version.

(It is)

4-> Perform a Factory Reset on the device.

(Done)

5 → Perform a MCU Reset.

(Done)

6 → Reboot your device.

(Done)

7 → Share a video of the device being connected to your charger. And of the movement issues if possible!

8 → Share the charger’s technical specifications, model and brand.

9-> Share the device’s diagnostics information via a ‘.txt’ file, while the device is connected to the charger.

10-> Charge your device for at least 12 hours.

11 & Final-> Share the device’s diagnostics information via a ‘.txt’ file again, with the charger connected, to create comparison points.

I’ll keep you posted but will be a few weeks, if not longer, before I can get to it.

Good luck with your inquiries.