I got my Handy2 Pro for only a few days. I left it on a macbook pro charger at 40% battery for 24 hours and after checking back, the battery didn’t move at all. I tried many things, I tried swapping out the charger for another one. I tried restarting the device numerous times. I tried using the chargers on other devices like my laptop to make sure they charge properly. I even tried leaving the handy on to charge and now the battery is at 29%…
I’ve attached a screenshot of my readings below which shows that it’s registering the charger as working and that it’s above the voltage requirements listed on the website. I already reached out to customer support but still waiting on them to get back. Based on the things I’ve heard from other buyers, I’m going to be pretty frustrated if they make me go back and forth in an attempt to “prove” that it’s not working. That’s not how you should treat customers that spend $500 on your product.
Has anyone ran into the same issue with their device? How were you able to get it resolved?
I think they need to communicate better that they have a particular charger for the Handy 2 and Handy 2 Pro. Normal USB-C won’t work which I think is a massive oversight
This is like the red ring of death I’ve seen so many posts here with this exact issue and they barely get any communication from the company and even when they get a replacement the replacement suffers the same issue.
This isn’t a matter of technicality. PD is recommended but not a requirement for charging. Even on weaker chargers, the device should still see SOME increase in battery after leaving it plugged in for enough hours. That’s just an excuse to delay and stall while we run in circles before inevitably sending it back for replacement…
Either way, I still ordered a brand new 65W PD charger thats coming in today. If it still doesn’t work and I’m told that I got the “wrong charger” and need to get a specfic brand I’m gonna be livid.
65W PD is good. If you still see issues make sure the cable itself is also PD rated (I know USB-C was supposed to make this easier, and made it more confusing)
9 times out of 10 these not charging problems are resolved with a PD charger.
I do notice the firmware isn’t very good at detecting a “good” charger though.
65W is good, I have seen 45W chargers work but not always. Personally I have a 100W charger and that always works.
I’ve bought several chargers. my last one is a multi port. 2x100watt 3x65watt and 3x5v/6amp. still can’t get it to charge even when it’s the only thing plugged in. Already had a replacement. seems after the initial charge finally dies it won’t charge again.
A couple months back I had the same issue with my Apple charger. I asked the support team, and they told me not to use the 61W charger—just use a common 5V.
When the EU decided to try to tackle the electronic waste problem they made a range of interventions. The top two most noticeable are:
Alll companies must use USB-C to avoid the proliferation of custom cables for no reason.
Chargers must be sold seperately, not included with devices to avoid the accumulation of more chargers than actually needed.
I strongly suspect this is why they don’t include the charger in the box.
In my own case my H2Pro charged fine on a 45w Ikea skotat PD charger when it first arrived. ~6 weeks later when it had hit 8% it would no longer charge. I tried alternate cables. I bought an Anker 100w/20v PD charger. Still no dice. I went through the “will not charge” instructions completely. No charging. Today marks two weeks that I have now been waiting for support to send more than the automatic “We are experiencing very heavy demand, responses may be delayed” response.
The same thing happened to me too. I tried 4 different chargers, slow and fast: several android phones, steam deck and macbook. It didn’t charge through any of these.
I’ve filed a ticket with the ohdoki customer support and got a replacement device sent to me in the end. The new one charges just fine through any of the chargers I have as expected.
Although the customer support didn’t go flawless. I had to send some short videos, gather device logs and overall it took almost 2 weeks before the decision was made to issue me a replacement device. It took 2 additional weeks before the device was actually sent to me (not delivered, but sent from their shop).
Having the same issue. Charged once to full, now won’t charge past 10%. Submitted a ticket but haven’t heard back and not looking forward to jumping through hoops for 2 weeks to get a replacement.
Even bought the charger separate from their website and that didnt fix the issue.
Update: so my new 65W PD charger came in today. It shows wattage readings for connected devices. I confirmed that it shows 0W readings when connected to the Handy but it shows 65W when connected to my laptop… This means the problem is not due to the charger but rather the Handy device itself.
@handyAlexander It’s been several days since support has replied to my email asking for help. I hope that they are aware this issue is affecting many people and pause on new orders until they can look into and fix the issue of the existing customers. This seems to be a widespread problem and many defective units are still being shipped to people. This level of QA is unacceptable for the price we are being charged.
That is fair feedback, and I understand the frustration.
If the charger shows 0W on the Handy while working normally with another device, then this does not look like a charger issue. Please keep the support ticket open, and the team will help with the next step.
For some context, we have shipped a very large number of devices in a short period while fulfilling almost a year of pre-orders. When many units reach customers around the same time, the number of visible support cases can feel very high. That said, this does not change the fact that some customers are having real issues, and for those affected, it is understandably frustrating.
We are aware of the charging-related issues some customers are seeing, and we have made improvements in production based on what we found. Confirmed hardware cases will be replaced.
Support is also under heavy load right now, partly because of the shipment volume, partly because of logistics issues, and partly because of the number of charging and power-related questions. We are working on improving response times, and we hope things will return to a more normal level once the pre-orders are fully fulfilled.
Sorry for the delay and for the bad experience here. We are not ignoring these cases, and every open ticket will be handled.
They don’t want bad pr by admitting to there being a problem? They should pause all orders and do a survey of how many people have this issue and fix it with a revision.
It’s been more than a week since I provided them with video evidence and all other details they asked for. I sent a follow-up email earlier this week and haven’t received any replies at all. The whole thing just feels shitty like I’m buying something from a private seller on Ebay. Even if they’re busy with pre-orders, that’s no excuse to not even reply with a quick follow-up acknowledging the message.
This is infuriating and I’m not sure what choices I have. I paid the same amount as everyone else for my defective device so why is my case less important than fulfilling other people’s pre-orders…
Yes, you are right, and I understand why this feels unacceptable.
The charging issues have turned out to be a bigger problem than we first thought. We have shipped a very large number of units in a short period, but even with that context, the error rate is higher than it should be. That is on us.
On top of the product issue, we have also been hit by several logistics problems, including stolen shipments and delayed containers. That has made the support load much harder to manage, but it does not excuse customers waiting this long without a proper reply.
The charging issue has been fixed in the latest production batches, and customers with confirmed charging faults will receive replacements. The main problem right now is that the support team has a large backlog to work through, so it may still take some time before every case is handled.
I know that is not good enough when you are sitting with a defective device and no clear update. Sorry for that. We are not trying to avoid the problem, and we are not ignoring these tickets. We need to do better on communication while the team works through the cases.
To end with a small piece of good news: it looks like the police have recovered some of the stolen Handy 2 units from one of the shipment thefts:
And yes, this is the ship issue I mentioned earlier — a large batch of Handy 2 units was on this ship:
Appreciate the reply and the update on the logistics side. That’s good news that some have been recovered! I just wanted to ask how you are going about to solve the charging issue? To me it doesn’t seem like increasing the supply sent out is going to resolve the charging issue? If anything this might make it worse if there are more faulty units sent to customers?
